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Quick answers for setup and push

NocMate FAQ: Checkmk, Push & Connect

What's the fastest way to install push notifications?

On the Checkmk server run curl -fsSL https://nocmate.app/downloads/install_nocmate_checkmk.sh | sudo bash β€” it drops the push plugin into your OMD site and reloads Checkmk. Then create a notification rule with the β€œNocMate Push” method and set two parameters (see below). All you need is the 40-character user key from the app β€” no Connect, no agent.

What goes into the notification rule?

Method NocMate Push (nocmate_push), parameter 1 = https://api.nocmate.app, parameter 2 = user key from the app (Settings β†’ Push Notifications). Optional parameter 3 = sender key, if the relay runs with enforced sender authentication. (The optional Connect wizard can also create the rule automatically.)

Can I receive push notifications on iPhone and Mac at the same time?

Yes. Multiple devices can be registered under the same user key and will then receive the same alerts simultaneously.

Multiple people on the same Checkmk server?

One notification rule per person, each with the user key from their own NocMate app β€” the plugin itself is installed only once. Each person gets their user key from their own app. For app access (hosts/services) on a non-public Checkmk site, see the Connect FAQ below and the team setup.

What should I do if push notifications don't arrive?

First check API health (api.nocmate.app/api/v1/health), then verify rule conditions and the user key. Disable bulking. In the Checkmk web UI, use Setup β†’ Notifications β†’ Test Notification to fire the rule independent of real events.

NocMate Connect

Tunnel FAQ

NocMate Connect is an optional tunnel that forwards app requests through our relay to a small agent on your Checkmk server. With it, Checkmk does not need to be publicly reachable. Below the most common questions about security, privacy and operations.

What is the data flow with Connect?

App β†’ relay β†’ agent β†’ local Checkmk β†’ back along the same path. The app does not know any direct URL of your Checkmk server; it talks exclusively to api.nocmate.app. The agent opens an outbound HTTPS connection to the relay and fetches requests via long polling.

Is monitoring data stored at the relay?

No. Requests and responses are only passed through in the relay's RAM and discarded after delivery. There are no snapshots, no cache, no body logging. Only the routing metadata is persisted (user-key binding, token hash, last-seen timestamp).

Is the tunnel end-to-end encrypted?

Transport encryption: yes, every connection is TLS (HTTPS). Strictly technically it is not classic end-to-end, because the relay sees requests in RAM during forwarding β€” that is the same trust model as Cloudflare Tunnel, ngrok or Tailscale Funnel. We do not log content and cache nothing. True end-to-end with ECDH key exchange between app and agent is planned as a phase-2 extension; the relay would then only see routing headers and opaque ciphertext.

How is the tunnel protected against hijacking?

  • Pairing code: 6 digits, valid for 5 minutes, single-use, consumed immediately on claim
  • Agent token: HMAC-based, stored on the server only as a SHA-256 hash
  • App calls require X-User-Access-Key; the server resolves the user key from it
  • Every proxy request checks at the database level: does this instance_id belong to the authenticated user?
  • Cross-user routing is structurally impossible because tunnel queues are separated per (user key, instance ID)
  • The tunnel can be deleted from the app at any time β€” this removes the token hash

Where does the relay run and who has access?

The relay runs on a server in Germany (EU). Access is restricted to the controller at DIGIFLO (see Privacy). For Connect, the relay's SQLite database contains exclusively: user key, instance ID, instance name (free-form), agent token hash and timestamps. No hostnames, no service data, no plugin outputs.

Which firewall rules do I need to open?

Only outbound to api.nocmate.app:443 (HTTPS). No inbound ports, no reverse proxy, no DNS entry, no VPN required. The agent can be stopped at any time β€” the connection drops and the app shows the connector as offline.

What does the agent see of Checkmk?

The agent uses the locally configured Checkmk credentials (by default the automation secret from the OMD site). It therefore only has the permissions you have granted to the corresponding Checkmk user. You can create a dedicated, narrow automation user for NocMate and grant the agent only the necessary permissions.

Can multiple people use the same server?

Yes. A single connector can serve multiple NocMate identities in parallel β€” each with its own tunnel credentials and its own Checkmk user. Add additional people with curl -fsSL https://api.nocmate.app/install/connect.sh | sudo bash -s -- pair --add; no reinstall, no downtime.

Because each identity authenticates against Checkmk as its own user, native Checkmk permissions (contact groups, roles) apply through the tunnel. What a teammate cannot see in the web UI, she won't see in NocMate either. Acknowledgements show up in the audit log under the correct user name β€” no shared automation account required. See team setup for details.

What happens if the relay goes down?

The app shows the connector as offline and continues to display the last successfully loaded data. The agent retries to register with the relay at short intervals. As soon as the relay is reachable again, everything resumes automatically. Push notifications run independently of the tunnel; Checkmk continues to send them directly to the push API.

How do I uninstall Connect?

In the app: Settings β†’ Sites delete the Connect site (the token is invalidated server-side immediately). In a team setup with multiple identities, this only removes your own β€” your colleagues' identities keep working. To remove an identity centrally on the server: sudo bash -c "$(curl -fsSL https://api.nocmate.app/install/connect.sh)" -- pair --remove <name>. Once no identity remains and you want to remove the service entirely: sudo systemctl disable --now nocmate-connector and sudo rm /usr/local/bin/nocmate-connector /etc/systemd/system/nocmate-connector.service /etc/nocmate/connector.conf.

Choose NocMate and get started

Which app brings Checkmk alerts to iPhone and Mac?

NocMate displays Checkmk hosts and services on Apple devices and receives push notifications for failures and recovery. You can acknowledge problems and schedule downtimes from the app.

Does push require a public Checkmk server?

No. The Checkmk notification script sends events to the NocMate Push API. For live data and actions on a private Checkmk instance, you can also use NocMate Connect. Its agent establishes an outbound connection.

How much does NocMate cost?

The free tier includes 30 push notifications per month. Small includes 500 per month; Unlimited includes unlimited push notifications and one Connect site. Current prices, subscription periods and additional Connect packages are available in the App Store and the app.

Which devices and monitoring systems are supported?

The App Store listing specifies iOS and iPadOS 17 or later and macOS 14 or later on Apple Silicon M1 or newer. NocMate supports Checkmk REST API and Multisite, plus Nagios Core, Icinga and Thruk through Classic CGI. The setup guide covers Checkmk integration.

Can I try NocMate without my own monitoring server?

Yes. Demo mode provides sample data without requiring an account or a configured monitoring instance.

How does push work for multiple devices and people?

Multiple devices can use the same User Key and receive alerts in parallel. For multiple people, create separate Checkmk notification rules using their respective User Keys. Install the push script only once per site.

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